The Total Letting Service Landlords

Landlord's Services....

Landlord's Services....

Landlord's Services....

Our Services to Landlords

The Total Letting Service can provide a wide range of services and, as an independent landlords specialist Letting Agent, we can also provide a “bespoke” service.

The services we provide range from Introduction only through to a Full Management service which includes property management.

The Total Letting Service can provide:

FIND TENANT ONLY SERVICE

FEE: 75% of 1 Months Rent Plus VAT

This covers advertising, viewings, all related administration required including the Tenancy Agreement. To be paid on sourcing suitable tenants who wish to take the tenancy if Tenancy does not start.

Reference Fee A Basic Credit check = £15 plus vat
Comprehensive reference check to inc employment / landlord etc = £36 plus vat

The Find Tenant Only Service includes the advertising, this will include newspapers and website advertising, The Total Letting Service will, if required, accompany viewings. Once a potential Tenant has been found The Total Letting Service will issue application forms in order to obtain references by a specialist tenant reference agency.

The Tenancy Agreement will be drawn up in line with the regulations governing the holding of Tenant’s deposits, sent to the landlord for signature. A move in pack will be provided detailing contact details of the landlord etc. On the day of the Tenancy the potential Tenant will attend the office and complete all the necessary paperwork which includes signing the tenancy.

The Inventory and Schedule of Condition is NOT included in the fee however we strongly recommend this important document is drawn up and the Landlord meets his new tenant on the day of move to complete the agreement of the inventory and schedule of condition together. The Landlord is responsible for notifying all utility companies, local councils etc of the change of occupier.

The The Total Letting Service can provide an Inventory and Schedule of Condition for an additional fee. The Fee for drawing up an Inventory and Schedule of Condition is 12% of the calendar monthly rent.

We can also provide a Check in Service, if required for an additional fee.

Please note The Total Letting Service will arrange for the Tenants to have the information required to allow them to set up payment to the tenant’s bank, however we cannot be held responsible for any failure in payment of rent. Landlords who wish to manage their own properties please be aware, once we have completed our find tenant service we are unable to provide further advice.

PART MANAGED SERVICE

FEE: 10% per calendar month plus VAT (12% including VAT):

Plus Administration Fee@ £300 including vat for finding a tenant service,
Plus Check in of Tenant / Check Out of Property Fee @ £90 plus vat per check
Inventory and Schedule of Condition, is 12% of the agreed monthly rent
Reference Fee A Basic Credit check = £15 plus vat
Comprehensive reference check to inc employment / landlord etc = £36 plus vat
This Monthly Fee includes: –

  • Inventory and Schedule of Condition, the fee is 12% of the monthly rental figure
  • Arranging of Landlord Gas Safety Record, if required
  • Changeover of Utilities at the beginning and end of the tenancy
  • Routine Property visits
  • Hold the Tenants Deposit in line with the Tenancy (insurance backed scheme)
  • NO MAINTENANCE INCLUDED – The tenant will call the office and we will report to the Landlord, who will organise the contractors directly. The Total Letting Service do reserve the right to organise contractors if the landlord is not contactable, if an emergency. Also if the repair is a landlord obligation and the landlord has not responded to the maintenance within 7 working days. If The Total Letting Service need to organise any maintenance an administration fee will be charged to cover the administration.

This service appeals to landlords who have their own maintenance contracts and wish to control all repairs which may be required on the property. However all the day to day management of the Tenancy will be over seen by The Total Letting Service. This service includes all routine Visits and Inspections, Check in and Check out of Tenants, notify the utility companies of changes in occupancy.

Should The Total Letting Service become more involved in arranging maintenance on the Landlords behalf a fee of £36 including vat will be charged and if The Total Letting Service project manage a refurbishment of a property, a fee will become payable of 15% of the total cost of the refurbishment work, a minimum of £200 plus VAT.

Please Note – We would recommend if the property has a mortgage then at least two month’s mortgage is kept as a float, as The Total Letting Service cannot be held responsible for any default on mortgage payments.

THE FULLY MANAGED SERVICE

FEE: 12% per calendar month plus VAT (14.4% including VAT)

Plus set up fee @ £300 including VAT 
Plus Check in of Tenant / Check Out of Property Fee @ £90 plus VAT per check
Inventory and Schedule of Condition, is 12% of the agreed monthly rent
Register Deposit @ £36 including VAT 
Reference Fee A Basic Credit check = £15 plus VAT 
Comprehensive reference check to inc employment / landlord etc = £36 plus VAT

This Monthly Fee includes: –

  • Tenancy agreement
  • Arranging of Landlord Gas Safety Record, if required
  • Changeover of Utilities
  • Routine Visits to the property
  • Rent Processing
  • Organising maintenance, (instructing contractors, repairs etc)
  • Hold The deposit in line with the new Tenancy Deposit Regulations

In addition to all of the above we will arrange maintenance to an agreed limit, usually £200. We will obtain quotes where necessary and submit these to the Landlord for approval. Once jobs are completed and invoiced we will pay contractors from the money held on the Client’s account and a detailed statement including the invoice will be forwarded to the Landlord.

Should The Total Letting Service become more involved in project managing a refurbishment of a property, a fee will become payable of 15% of the total cost of the refurbishment work, a minimum of £200 plus VAT.

Please Note – We would recommend if the property has a mortgage then at least two month’s mortgage is kept as a float, as The Total Letting Service cannot be held responsible for any default on mortgage payments.

Also a maintenance fund should also be kept, again we would suggest depending on the age of the property a minimum of £500. We do not hold float for any maintenance.


Why Use a Letting Agent?

  • Time: The first rule of successful letting is finding reliable tenants. With The Total Letting Service branches, extensive advertising in the local press and national coverage through the web, immediately your property is available to a large number of potential tenants!
  • Advice: The Total Letting Service are here to help you with your property by advising on how to let, keeping you informed of new legislation, risk management and ways to protect your investment.
  • Maintenance: The Total Letting Service have carefully selected contractors who will respond to any potential repairs that may be required quickly and efficiently. Hence ensuring your property is kept in good condition and your tenant remains happy!

As an independent landlords specialist Letting Agent our services meet most landlords requirements and our competitive fee structure is tailored to the individual property thus we can provide our Landlords with not only a professional and high quality service from fully trained staff who take every care to ensure we select the best possible tenant for your property but can also provide an efficient management service to ensure the smooth running of the tenancy and hence a long term let.


Landlord’s Insurance

Homelet offer Landlords Insurance to cover: Buildings, Contents, Legal Expenses and also offer a Prestige Rent Guarantee.

Homelet Logo, The Total Letting Service, Wiltshire's Premier Landlords Specialist Letting Agent

We are partners with Agent Assure who can give very competitive rates on Landlords Insurance. To see what they can do for you follow the link below.

Agent Assure, The Total Letting Service, Wiltshire's Premier Landlords Specialist Letting Agent


ARLA

The Total Letting Service are not only an ARLA (Association of Residential Letting Agents) registered firm but also have qualified ARLA staff who can advise on all the aspects of residential letting and management of your property.

new arla logo, The Total Letting Service, Wiltshire's Premier Landlords Specialist Letting Agent


 

ARLA PROPERTYMARK

We are an ARLA Propertymark Protected letting agent which means we:

✔ Are backed by a Client Money Protection (CMP) scheme

✔ Are experienced and trained professionals required to undertake regular training

✔ Are members of a Government approved independent redress scheme

✔ Are kept up to date with complex legislative changes and best practice

✔ Submit independently audited financial accounts to Propertymark

✔ Adhere to a nationally recognised Code of Practice

(Select the certificate to view a larger version).

Select the Propertymark logo to view the membership rules  – Opens in a new window.

Arla Propertymark Protected

Client Money Protection Certificate Propertymark

The Tenancy Deposit Scheme

TDS-Member-Logo, The Total Letting Service, Wiltshire's Premier Landlords Specialist Letting Agent

We are members of the Tenancy Deposit Scheme which is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd.

The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a recognised scheme. The Dispute Service Ltd. provide insurance backed tenancy deposit protection with free, impartial dispute resolution for when disagreements arise over how the money is divided.

TDS is the only not for profit scheme, and they use their surpluses to continue improving their already multi-award winning service. Their awards and certifications include;

  • Government Standard for Customer Service Excellence
  • BSi Certification: Complaints Management System ISO 10002:2004
  • Landlord and Letting Awards 2014: Public Service/Not for Profit – Finalist
  • Landlord and Letting Awards 2014: Customer Service – Finalist
  • Property Drum Awards 2012: Tenancy Deposit Services – Winner
  • Landlord and Letting Awards 2012: Customer Service Highly – Commended
  • Negotiator Awards 2014: Supplier of the Year (Services) – Shortlisted

Additional Fees:

ADDITIONAL NON-OPTIONAL FEES AND CHARGES (IRRESPECTIVE OF LEVEL OF SERVICE): EX. VAT INCL. VAT
Deposit Registration Fee:
Includes:
  • Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
  • Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy
£30.00 £36.00
Register Deposit with Deposit Schemes / Transferring to Landlord to register:
£25.00 £30.00
Serving Notices :
Includes:
  • Including Section 21 possession notices etc.
£85.00 £102.00
Raising Addendums :
Includes:
  • Raising Addendums to tenancy agreements
£75.00 £90.00
Additional property visits:
Includes:
  • To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit
£30.00 £36.00
Empty care visit:
Includes:
  • Per visit within 10 mile radius
£25.00 £30.00
Submission of non-resident landlords receipts to HMRC:
Includes:
  • To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC
£75.00 Quarterly £90.00 Quarterly
Arrangement Fee for works:
Includes:
  • Arranging access and assessing costs with contractor;
  • Ensuring work has been carried out in accordance with the specification of works
  • Retaining any warranty or guarantee as a result of any works
Included in the management Fee Included in the management Fee
Arrangement fee for refurbishments over £500:
Includes:
  • Arranging access and assessing costs with contractor;
  • Ensuring work has been carried out in accordance with the specification of works
  • Retaining any warranty or guarantee as a result of any works
10% of net cost 10% of net cost +VAT
Obtaining more than two contractors quotes:
£25.00 per quote £30 per quote
Rent Review Fee: 
Includes:
  • Review rent in accordance with current prevailing market condition and advise the landlord
  • Negotiate with tenant
  • Direct tenant to make payment change as appropriate
  • Update the tenancy agreement
  • Serve Section 13 Notice if tenancy is on a rolling monthly basis
£62.50 £75.00
Renewal Fee (landlords share):
Includes:
  • Contract negotiation, amending and updating terms and arranging a further tenancy and agreement
£100.00 £120.00
Court Attendance: per hour £83.33 p/hour £100.00 to £150.00 p/hour plus VAT
The Above is only a guide of our service es as an independent regulated Agent we offer our Clients a bespoke service to match our Clients individual requirements.
IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE CONTACT US

Please contact us to discuss your requirements:

Bradford on Avon on 01225 869235, at Chippenham on 01249 445917 or email via our Contact Page.

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