Letting agents are often not very popular with tenants or landlords and, as a landlord, I’ve worked with quite a few.

I’ve found Hayley and her team the exception to the norm and all my tenants agree too! Practical, helpful, polite, patient and professional, delivering a service that goes way over and above what you would expect.

I would recommend The Total Letting Service to landlords and tenants alike.

In my view, The Total Letting Service sets a great example of how to do things right.

Having had seven happy years as a tenant with Total Lettings, I have had to move to a smaller, ground floor flat more suited to my physical problems.

During the time I was with Total Lettings I found them unfailingly pleasant to deal with; any problems that arose in the property were dealt with promptly and the people who came to my rescue were friendly and very efficient.

I found their administration to be very thorough and, although I write from a tenant’s point of view, I would conclude that any property owner should be very reassured by this.

I wish to thank everyone at Total Lettings and they have my very best wishes for the future.

I would like to say that I was very impressed with the service provided to my wife and I. What impressed us both is the patience shown to us by your team owing to the fact that we have never before been involved with a letting of a property. We will certainly use you again when needed.

I would like to thank the Total Letting Service, who managed a property of mine for 2.5 years. I met and assessed a few agencies in the first instance. The fact that TLS are a local company, not a large corporate, and have a number of years’ experience, meant that ultimately I decided to go with them. Throughout the 2.5 years, they were professional and helpful, and with friendly staff. All monies due were paid on time, check in and check outs were seamless. They handled any maintenance issues efficiently and always found great tenants, which I had no issues with during the 2.5 years. I had total confidence in their management of the property. I would strongly recommend TLS, especially as they were always willing to go the extra mile.

The Total Letting Service are always professional but also extremely approachable. As a landlord living outside the area it was reassuring to know the property was being managed so well. Tenants were well matched and found quickly. Hayley and her team provided the perfect bridge between myself and the tenants with everything clearly communicated over the four years I used their services. Hayley has a wealth of expertise and knowledge of the local area with many contacts in the business community which she happily shared even after our business relationship ended. I would highly recommend the Total Letting Service to any potential landlord.

Please start looking to let the property… They have been great tenants, and the service from your company has been great.

Must say I find Total Lettings a very good company. You are very considerate and professional. Best wishes to you all for 2015 ….. And hope to be with you for many future years.

Just to say Thankyou very much to you and all your staff at Total Lettings during the past 10 years ,John and myself have had excellent service from you and we have been stress free as you looked after all of our properties so well and found such really good tenants for us.We do believe if it had not been for your excellent professionalism we would not have had our properties as long as we did.It goes without saying we would recommend you to anyone looking to Let or Rent. We would like to wish you all continued success for the future.

I have, today, just received my 2nd payment from my tenants so everything seems to be stable and working well.

As you know this was my first foray, as a landlord, into the letting market, I spent sometime analysing letting agents in Chippenham and what I felt they could do for me. My research and my choice in using The Total Letting Service proved very worthwhile, I received masses of good advice, it let quickly and overall it all went very smoothly all thanks to you and your very professional team.